Shipping Policy
AIFA SCENTIQUE INDIA
At AIFA Scentique India, we strive to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below.
Shipping Origin
All orders are shipped from our India-based warehouse. Each package is carefully packed and dispatched to ensure product safety and quality.
Shipping Charges
- Shipping charges are calculated based on your delivery location and will be displayed at checkout before payment.
- We offer free shipping on all orders above âš1,799 across India.
- For orders below âš1,799, applicable shipping fees will vary depending on the serviceable area and courier partner.
đ Free Shipping: Enjoy FREE shipping on all orders above âš1,799!
Delivery Timeline
Major Cities
Estimated delivery within 3â4 working days after dispatch.
Other Locations
Estimated delivery within 5â7 working days, depending on your area.
âšī¸ Note: Delivery timelines may vary due to courier operations, weather conditions, or unforeseen circumstances.
Shipping Hours
- Deliveries are attempted between 9:00 AM and 8:00 PM, Monday to Saturday.
- No deliveries are made on Sundays or public holidays. Orders placed on such days are processed on the next working day.
Order Processing
- Orders are generally processed within 1â2 business days after confirmation.
- Once shipped, tracking details will be shared via email or WhatsApp.
- Customers may track their shipment through shared tracking links or by contacting customer support.
đ Track Your Order: You'll receive tracking information via email or WhatsApp once your order is dispatched!
Delivery Authentication
To ensure secure delivery, orders may require an OTP (One-Time Password) or recipient confirmation at the time of delivery. If you are unavailable, please ensure an authorized person is present to receive the parcel on your behalf.
Damaged or Missing Orders
Damaged Products
If your order arrives damaged, leaked, or broken, please notify us on the same day of delivery with clear unboxing photos or video proof. Based on verification, a refund, replacement, or exchange will be processed.
Missing Items
If any item is missing from your package, please contact us immediately with supporting proof for verification.
â ī¸ Important: Claims raised without proper evidence or after the allowed timeframe may not be accepted.
Courier Delays and Limitations
We work with trusted third-party courier partners. However, AIFA Scentique India is not responsible for delays caused by weather conditions, holidays, local restrictions, or other circumstances beyond our control.
In rare cases, tracking updates may be temporarily unavailable. Customers may contact our support team for assistance.
Incorrect Address
Customers are responsible for providing accurate and complete shipping details at checkout. AIFA Scentique India is not liable for delays, failed deliveries, or lost shipments caused by incorrect address information.
âšī¸ Double Check: Please verify your shipping address carefully before placing your order to avoid delivery issues.
Shipping-Related Returns and Exchanges
- Products damaged during transit must be reported within 24â48 hours of delivery with photos or videos.
- If an incorrect item is received, please notify us within 24 hours. Replacement or refund will be arranged after verification.
- For unopened products returned without damage, our standard Return Policy applies.